FAQ
Frequently asked questions
Everything you need to know about our B2B conditions, logistics and professional services.
B2B Account
Who can access B2B pricing?
B2B pricing is reserved for professional piercing studios, jewelry retailers and authorized distributors. Account approval is required.
How long does account validation take?
Our team validates professional accounts within 24 business hours after registration.
Orders & Discounts
Is there a minimum order?
No. Your first order can be placed with no minimum purchase requirement.
Are volume discounts automatic?
Yes. Discounts are applied automatically based on order total and quantity.
Logistics & Products
Where do you ship from?
All orders are shipped from our EU logistics hub with 24/48h delivery options.
Are materials certified?
Yes. All products are manufactured using ASTM F-136 certified titanium.